Purpose of the Job
- To build key customer relationships that will drive commercial success for both AMC and the customer
- To be the main contact that will coordinate Plan & Deliver and customer management initiatives across the Order-to-Cash process
- To deliver reasonable advantage comparative to main business adversaries by ensuring compliance and productivity through workflow transformation
Job Responsibility
- • Form enduring partner relationship with key customers by aligning its goals, strategies and tactics with AMC business plans
- – Manage common improvement plans in unification with Sales and Marketing, to develop AMC’s edge from commercial and operational perspectives
- – Drive proactive communication with customer by an account-based system
- • Manage the Order-to-Cash sequence of the assigned customers, ensuring optimum Cost to Sales and quick replenishment response
- – Familiarize on business inclinations to make definitive guides
- – Focus on external feedback, scorecards and capability assessment reviews
- – Improve operational efficiencies by executing effective joint solutions within planned time frame, and monitoring and reporting effectiveness of the programs
- • Reduce customer complaints by performing structured Root Cause Analysis methods
- • Collaborate with the Customer Service Group for incremental and breakthrough improvements (e.g. fixed operational alignment meetings)
- • Involve and contribute in the Customer Facing Logistics roll-out by constantly adjusting to the changing model of the work routine