Purpose of the Job

Delivers Customer Service Level by supporting Key Account Managers and Distributor Managers (for target Accounts) in aligning and delivering agreed-upon logistics intervention to jointly improve effectiveness and efficiencies in the system. He leads CSG team, provides direction and manages the continual growth and development of his team.  He ensures Company Demand Forecasts are communicated and aligned with critical departments in the organizations. In situation when supply is critical, he leads the allocation process.

Key Result Areas

Align Strategy
•Supports the Key Account Managers in aligning logistics interventions as part of the Joint Business Plan between AMC and these accounts
•Supports the Distributor Team in aligning expectations on Good Warehousing Practices, Product Handling and in Distributor Logistics Leads the Sales and Operations process of the Company

Optimize Supply
• Manages Allocation process if necessary.
• Ensures smooth order processing flow and oversee entire OTP process.
• Ensures updated status of customer orders and ensure Field Sales and customers are informed.

Create Demand
•Identifies and exploits logistics-based  opportunities to improve demand
•Helps secure supply requirements for demand needs beyond  what has been planned for
•Follows up channel/teams lagging behind their forecasted/committed goals.

Build Capability
• Personally leads development and performance evaluation of his team
• Acts as resource person for Sales and Customers in Supply-chain related initiatives
• Manages the budget assigned to his team.

Job Requirements

•Bachelor Degree in Business related courses
•Sales/ Customer Business Development Work
•Supply Chain Management
•Organization Development
•Business Analysis and Planning
•Team Effectiveness
•People Development and Coaching
•Strategy Development and Deployment